Accessibility

This page is intended for information related to the accessibility of the Museum. For website accessibility please click here

Wheelchair and Mobility Aid Users

Our venue is sadly not fully accessible for all wheelchair users, due to its raised location on Chester’s Medieval Rows, and does not have level street access. We have compiled some information we hope you find useful in deciding whether to come.

• The front door is accessed via five steps from Bridge Street, and six steps with a central handrail from Pepper Street.
• There are three steps with a handrail to an alterative door the rear of the venue.
• Once inside, the museum is all on one-level and fully wheelchair accessible.
• We do not have any storage space available for wheelchairs.

Accessible toilet

There is one standard accessible toilet, located at the back of the attraction. The toilet has support rails, an emergency pull chord, and an accessible height sink with lever taps.

Sensory Information

There are some audio/visual elements in Sick to Death. In these locations we have provided either printed audio transcripts and/or subtitles. The first room you enter after the front desk includes flashing lights as part of the introduction, however you may pass through this room without viewing it.

There are areas with dim lighting, light and sound effects, and while opportunities to smell scents are optional through the use of smell-pots, these scents can permeate the air in certain areas.

Story Guide

If you would like to know what to expect before you visit the museum, by seeing the outside location of the museum and what it looks like inside, we have a full photo Story Guide here: Story Guide and Museum Content – Sick to Death

Support dogs

All support dogs are welcome at Sick to Death. Drinking water for dogs can be provided on request.

Seating

A number of seats are available throughout the attraction, if you wish to sit and rest. If there is not a seat in a location where you would prefer to rest, our staff will be happy to provide one for you.

Babies

For those visiting with babies, buggies can be pushed around the attraction. We do not have storage for buggies. A baby change unit is located in the accessible toilet located towards the back of the attraction. Breast-feeding is welcomed in our venue.

Carers Ticket Policy

We offer 1 free ticket for a carer, with the below ID  

·        Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.

·        Attendance Allowance or Carer’s Allowance letter of award.

·        Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment Support Allowance (ESA). Disability Student’s Allowance (DSA) or DID card (UK Disabled ID Card)

·        In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).

·        Credibility’s Access Card with the carer/companion symbol.

·        A card from the council to proof you are a carer

Get in touch

If you have any questions or concerns regarding accessibility for your visit or what adjustments can be made for you or your group, please feel free to speak to us ahead of time by contacting us or speaking to staff at the front desk when you arrive.